RETURN POLICY

Start by contacting our customer service team at cs@artglowvibe.com. Include your order number and a clear description of the issue or reason for return. We may request photos to assess the situation.

What triggers ARTGLOWVIBE’s full responsibility?

We cover the full cost and resolution when the issue stems from manufacturing defects or fulfillment errors. This includes damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between the product received and what was shown in the website description or images.

What requires your action—and what do you cover?

If the return is due to selecting an incorrect size or color, or because the item is no longer wanted and there is no product issue, you are responsible for return shipping costs. Additionally, all returned items must be in original, unworn condition to qualify for processing.

How to get your return started (step-by-step)

First, reach out to us at cs@artglowvibe.com — this is the only way to obtain official return instructions and the correct return address. Once approved, ship your item using a service that provides tracking information, and ensure your order number is clearly associated with the return package.

What happens after we receive your package

Once the returned item has been received and inspected at our returns facility, any eligible refund or remedy will be processed in accordance with our Return Policy.

Where to go if this doesn’t cover your situation

For any scenario not addressed above, contact us directly at cs@artglowvibe.com. We’ll provide specific guidance based on your order and circumstances.