FAQS

Find Your Package Right After It Ships

You’ll get a shipping confirmation email as soon as your order leaves our warehouse. That email includes tracking information — either a live tracking link or a tracking number — so you can follow your package’s journey in real time.

We send tracking details automatically; no action is needed on your part. If you don’t see the email within 24 hours of dispatch, check your spam folder or contact us at cs@artglowvibe.com.

Fix Your Shipping Address Before It Leaves Our Warehouse

If your order hasn’t shipped yet, you can update the address yourself by contacting us immediately. Once an order is packed or dispatched, we cannot change the destination — the carrier has already taken possession.

We’ll confirm your address update within 2 hours if your order remains unshipped.

Report a Wrong or Broken Item Within 30 Days

Contact us within 30 days of delivery if your item arrives incorrect, damaged, or defective. We’ll act on your report only if you provide:

  • Your order number
  • The product name or item code
  • Clear photos showing the issue
  • A short description of what’s wrong

We respond to all valid reports with next steps — no review delays or conditional language.

Return Only What’s Still in Original Condition

You can return items only if they’re unworn, unused, and in original packaging — with tags still attached where applicable. Clearance or final-sale items are excluded from returns.

Once you initiate a return that meets these conditions, ARTGLOWVIBE processes it per our Return Policy — no exceptions or discretionary decisions.

Get a Refund Instead of an Exchange

We don’t offer direct exchanges. When a return qualifies under our eligibility rules, ARTGLOWVIBE issues a refund — not store credit, gift cards, or vouchers — following the method used for your original payment.

No reordering or additional shipping fees are required on your end.

Check Back for Out-of-Stock Items — No Guesswork Needed

Some items restock based on supplier availability and demand cycles. You’ll see “Notify When Available” on product pages — clicking it puts you on the official restock list.

We send one alert per restock event. No manual checking or repeated visits needed.

Apply a Missed Discount Code Within Hours of Purchase

If you forgot your discount code at checkout, email us right away with your order number and the exact code. We apply eligible discounts to orders placed within the last 24 hours — no exceptions, no delays.

We’ll confirm whether the code applies and adjust your order total directly — no refunds or credits issued separately.